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As soon as your Hell4Leather bat leaves our workshop, it will be subject to the wear and tear of cricket games and practice.
Willow is by its very nature, a soft wood that, when pressed, provides the rebound qualities required to strike the ball. Wood is a natural product, which can only take so much stress and strain.
The life span of a bat should be measured by how much ball impact it sustains, not the length of time you own it, the customer who uses a bat seven days a week should expect it to break seven times quicker than that of the customer who uses it once.
Our warranty is honoured against the workmanship and material for a 12 month period from the date the bat leaves our workshop and is marked with it's unique number ( at top of handle binding) .Depending on the cause, not all damage will automatically be covered by this warranty; Some common causes of serious bat damage which are not covered by the warranty:
- Split toe caused by digging out a Yorker
- High impact damage to the edges
- Use of low quality balls (very hard balls with high seams resulting in excessive point impact damage)
- Water damage (possibly caused by tapping the bat repeatedly on wet ground)
On every return, our experienced staff will assess the damage and its cause and advise on the most appropriate course of action.
If you feel you have a genuine warranty claim please send images of the damage to email@example.com. We will then advise on further action.
On your email please include your proof of purchase, Hell4Leather unique bat ID and contact details. Please note that we do not pay any inward or outward postage costs, return carriage is charged at cost, payment can be made via cheque or PayPal when we contact you to confirm receipt.
All bats returned are assessed carefully by our master podshaver who is involved in making of every Hell4Leather bat. This ensures that assessments are made by someone who knows and understands the product. This also ensures that any repair work is of the highest quality.
When assessing your bat we will take into account:
- the age of the bat
- the nature of the damage
- its condition
- how it has been maintained
All of our bats come with a 12 month warranty. Where a bat has sustained extreme damage inflicted by the player, and there is no material flaw in the bat or the timber, repair work will be chargeable.
We manufacture the bats very carefully to provide the highest levels of performance and durability, but we are dependent on you the owner and player to continue our work by preparing, protecting and maintaining.
Traditional Caps & Personalised Items
All personalised items are made bespoke to order. Expected delivery times will vary based on demand, complexity and quantity of order. We ask to allow upto 4 weeks from commission to delivery. We aim for smaller orders to be complete within 10 working days.
Due to the bespoke nature of the orders, a non refundable pre-payment is required. Orders bust be submitted and confirmed by email. Production will only start once payment is received.
If you have issues with any personalised items, please email us within 7 days of receipt. We will require a detailed description and images. Please email firstname.lastname@example.org
Our goal is to ensure all customers are completely satisfied.
Equipment orders placed via our website are usually delivered within 4 - 5 working days.
If you have ordered a cricket bat please allow up to 14 working days as every order is custom-made to your requirements at time of purchase. Shipping in the UK is via a next day courier service, so please be aware that the courier will need a signed receipt so you may wish goods to be sent to your place of work.
Parcel contents are insured against loss when sent in order to minimise the risk to the customer.
Confirmation of your online order is sent via E-mail.
If you have any questions about your order, contact us with your order reference.